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‘Agentic AI’, or AI agents, have been the talk of the enterprise since late last year. But what does this idea – using large language models (LLMs) to enable discrete operations and targeted workflows – actually look like when actually implemented in production?
Here’s a cool example I recently heard about: a subsidiary of Hewlett Packard Enterprise (HPE). Axis security collaborates with Israeli AI startup xpander.AI to largely automate its customer support ticketing system and scale it to tens of thousands of end users at some of the world’s largest Fortune 500 companies spanning airlines, hospitality and more.
Through its partnership with xpander, Axis says it has managed to save thousands of hours every month and grow its team sustainably, avoiding the costly and time-consuming hiring of new team members by augmenting existing employees with AI agents.
“The ability to propose a feature and see it implemented within days without requiring any technical resources has been a game changer for us,” said Nokky Goren, technical director at Axis Security, in an interview with VentureBeat. “This is the future of enterprise technology.”
Why HPE acquired Axis Security
Acquired by HPE in March 2023, Axis Security specializes in Security Services Edge (SSE) solutions, which enhance the security of corporate networks and streamline access to corporate resources. The acquisition was part of HPE’s strategy to expand its Secure Access Services Edge (SASE) offering, combining Axis’ SSE platform with Aruba’s SD-WAN technologies. This unified approach meets the growing need for seamless, secure connectivity in the era of hybrid work and global operations.
Axis Security’s SSE platform, Atmos, provides secure web gateways (SWG), cloud access security brokers (CASB) and digital experience monitoring (DEM). By joining HPE’s ecosystem, Axis gained access to extensive resources, including an extensive sales team and technical support, which have been instrumental in driving customer adoption and refining its solutions.
Why Axis turned to Xpander.AI
Recognizing the need for scalable solutions to manage growing workloads and improve reliability, Axis Security partnered with Xpander.AI to implement advanced multi-agent AI systems.
“I have a sign above my team’s desk that says ‘automate everything,’” Goren noted. “I always teach them that when a task is performed more than once, it is something we need to focus on. We should do our best to never have to do that same action manually twice.”
Xpander’s Agent Graph System (AGS) was central to this effort. Unlike traditional automation tools, AGS structures workflows into multi-step processes managed by interconnected AI agents. These agents intelligently navigate API calls and tasks, ensuring precision and efficiency.
“Multi-agent AI has changed everything for us,” says Goren. “With Xpander tools, we have automated complex tasks, such as ticket enrichment and customer communication workflows, without writing a single line of code.”
Tangible real-world time and cost savings from agentic AI for the enterprise
One of Axis’ most transformative use cases for Xpander technology involves customer support ticket management.
Using Xpander’s AGS, Axis automated the retrieval and contextualization of diagnostic data for support tickets. This system now:
- Automatically searches for relevant data across multiple internal systems.
- Contextualizes this information in a unified report.
- Identifies similar past incidents for faster resolution.
“Previously, no human could search through thousands of cards to find contextual similarities,” Goren explains. “Now AI agents handle this in minutes, saving us countless hours.”
Another breakthrough is automating root cause analysis (RCA) for system failures. Xpander’s multi-agent AI generates detailed RCA reports by synthesizing monitoring data and historical context. These reports are reviewed and approved by the Axis team before being automatically communicated to customers and stakeholders.
Reliable and scalable solutions
Xpander’s technology addresses one of the key barriers to enterprise AI adoption: reliability. “AI systems are only as good as their ability to consistently deliver accurate results,” said David Twizer, CEO of Xpander.AI. “Our platform guarantees 100% reliability by using multi-agent frameworks that can seamlessly adapt to the complexity of the enterprise.”
The collaboration also demonstrates the power of the adaptability of AI systems. Xpander’s platform supports integration with a range of LLMs, allowing organizations like Axis to use the best tools for their specific needs. “We provide a platform on which users can integrate the latest models from providers such as OpenAI, Anthropic and Nvidia, ensuring maximum flexibility and performance,” Twizer added.
What’s next?
Axis Security’s use of Xpander.AI highlights a broader trend in enterprise technology: the shift from generic software-as-a-service (SaaS) solutions to customized, AI-driven workflows. By enabling teams to automate and customize processes, multi-agent AI systems are redefining what is possible for enterprises around the world.
With such partnerships, HPE and its subsidiaries are well positioned to lead the way in integrating AI and security into the core of business operations.
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