The interest rates have risen in relation to their record layer, the housing stock is tight and more homeowners remain in their current property, which means that it is more important for managers than ever to retain the customers they have. To help serviceers to stimulate retention and recovery strategies, ICE offers a mobile and web-based solution Digitally. With this powerful, user -friendly solution, service providers can offer their customers advanced, self -service tools to offer unparalleled experience and to unlock new growth opportunities in this challenging market.
Integrated with ICE’s leading MSP loan service systemServicing Digital offers homeowners real -time access to detailed and personalized data on loans and real estate – always and everywhere. The app not only offers homeowners 24/7 self -service options for the daily maintenance activities of loans, such as paying a mortgage or viewing taxes, insurance and loan data, but also enables customers to better explore and manage their home ability. . Servicing Digital can help customers carry out ‘what-as’ scenarios with regard to their property, including options to build equity and the advantages and disadvantages of refinancing or paying off their loan. Servicers, in turn, can promote refinancing options or stock products more effectively by offering customers information that is personally tailored to them.
Stimulate retention with possibilities for survival of homes
Now that fewer homeowners are moving to new properties, surplus value at equity is an excellent opportunity for managers who want to recapture their turnover. In reality, Data from the ICE mortgage monitor Discovered that the average American homeowner had around $ 207,000 in approachable shares in November 2024, which represents a record level of untouched real estate power – but its use remained under historical standards.
Servicing Digital offers serviceers a way to help customers to tap into stock potential through a new integration with ValidationThe real estate rating tool of ICE. With Validate, customers can take photos and upload the inside and outside of their home, after which the solution uses computer visiting technology and a AVM adapted to the condition to automatically determine the value of the real estate and the available power.
Thanks to this integration, managers can configure the Service Digital app service to warn customers if they have usable surplus value at home. Customers can then click on the warning to start the self -guided valuation process via Validate, so that they can understand how much approachable surplus value they have in -house, without a formal request being required. Managers can then proactively offer stock -related products based on customer insights, creating new opportunities to strengthen relationships and income flows.
Help with damage limitation
If a homeowner with financial problems is confronted, Servicing Digital also supports the efforts to limit losses by offering customers self -service tools with which they can assess the options for payment lighting whether alternatives such as refinancing or traditional houses can explore to retain their equity. Because the stress of unexpected financial challenges can ensure that customers hesitate to contact service representatives directly, Servicing Digital Homeowners offers the possibility to initiate payment aid requests online within the app, discreet and independent, so that they can take the first step in the towards obtaining financial lighting. This approach not only benefits homeowners in need, but also helps managers to protect their portfolios and at the same time create positive customer relationships.
“The repayment of mortgages is not just about maintaining portfolios. It is about building the confidence of homeowners, in good times and in financial difficulties, “says Sandra Madigan, Executive Vice President of Servicing Technology Innovation at ICE. “That is why we have built Servicing Digital to be so much more than a platform for customer involvement. It offers managers the tools, data and functionality with which they can get better in touch with their customers, and thus offer more meaningful experience in the field of home ownership. ”
ICE supplies end-to-end digital mortgage technology solutions that combine advanced analyzes, robust data and in-depth portfolio insights in one extensive ecosystem to help retail service providers to maintain, operate more efficiently and to access growth opportunities. For a sector that has to navigate due to complex market conditions, consumer -oriented tools such as Servicing Digital set a new standard for excellence in the field of customer involvement and operational success.
